APA (7th ed.) Citation

Ketola & Roberts. (2003). Correct!, prevent!, improve!: Driving improvement through problem solving and corrective and preventive action. American Society for Quality.

Chicago Style (17th ed.) Citation

Ketola and Roberts. Correct!, Prevent!, Improve!: Driving Improvement Through Problem Solving and Corrective and Preventive Action. Milwaukee, Wisconsin: American Society for Quality, 2003.

MLA (8th ed.) Citation

Ketola and Roberts. Correct!, Prevent!, Improve!: Driving Improvement Through Problem Solving and Corrective and Preventive Action. American Society for Quality, 2003.