Saville & Reid. (2002). Managing effectively: Customer service, continuous improvement, innovation and change. Pearson Education Australia.
Chicago Style (17th ed.) CitationSaville and Reid. Managing Effectively: Customer Service, Continuous Improvement, Innovation and Change. Frenchs Forest, N.S.W: Pearson Education Australia, 2002.
MLA (8th ed.) CitationSaville and Reid. Managing Effectively: Customer Service, Continuous Improvement, Innovation and Change. Pearson Education Australia, 2002.
Warning: These citations may not always be 100% accurate.