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20041026090000.0 |
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|a eng
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|a 1740094646
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|a 658
|b SAV
|e 2002
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1 |
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|a Saville
|h James
|
| 245 |
1 |
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|a Managing effectively
|b customer service, continuous improvement, innovation and change
|c James Saville, Howard Reid
|
| 260 |
0 |
0 |
|a Frenchs Forest, N.S.W.
|b Pearson Education Australia
|c 2002
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| 300 |
0 |
0 |
|a x, 293 p.
|b ill.
|c 25 cm
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| 500 |
0 |
0 |
|a Includes bibliographical references and index
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| 650 |
0 |
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|a Customer relations
|x Management
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| 650 |
0 |
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|a Organizational effectiveness
|x Management
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| 650 |
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|a Organizational change
|x Management
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| 700 |
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|a Reid
|h Howard
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| 999 |
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|d BOOKS
|e Umum
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|j AVAILABLE
|q GOOD CONDITION
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| 999 |
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|a 0235626
|b KTD
|d BOOKS
|e Umum
|f KTD
|j AVAILABLE
|q GOOD CONDITION
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