Simply better winning and keeping customers by delivering what matters most
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston
Harvard Business School Press
2004
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| Subjects: |
| Item Description: | Includes bibliographical references (p. 197-208) and index |
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| Physical Description: | xiv, 216 p. ill. 25 cm |
| ISBN: | 0875843980 |