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00782cam a2200229 a 4500 |
| 001 |
0000076172 |
| 005 |
20050726090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 8179921840
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| 090 |
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|a 647.940685
|b SER
|c 2004
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| 245 |
0 |
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|a Service quality management in hospitality, tourism, and leisure
|c Jay Kandampully, Connie Mok, Beverley Sparks, editors.
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| 260 |
0 |
0 |
|a Mumbai
|b Jaico Publ. House
|c 2004
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| 300 |
0 |
0 |
|a xvii, 339 p.
|b ill.
|c 22 cm.
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| 500 |
0 |
0 |
|a Includes bibliographical references and indexes
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| 650 |
0 |
0 |
|a Leisure industry
|x Management.
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| 650 |
0 |
0 |
|a Tourism
|x Management.
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| 650 |
0 |
0 |
|a Hospitality industry
|x Management.
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| 700 |
1 |
1 |
|a Kandampully, Jay.
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| 700 |
1 |
1 |
|a Mok, Connie.
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| 700 |
1 |
1 |
|a Sparks, Beverley A.
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| 999 |
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|a 0239776
|b ILMI
|d BOOKS
|e Umum
|f ILMI
|j AVAILABLE
|q GOOD CONDITION
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