APA (7th ed.) Citation

Robert-Phelps. (2000). Customer service games for training. Gower Publishing.

Chicago Style (17th ed.) Citation

Robert-Phelps. Customer Service Games for Training. Hampshire, England: Gower Publishing, 2000.

MLA (8th ed.) Citation

Robert-Phelps. Customer Service Games for Training. Gower Publishing, 2000.