APA (7th ed.) Citation

Besterfield. (2003). Total quality management (3rd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Besterfield. Total Quality Management. 3rd ed. New Jersey: Prentice Hall, 2003.

MLA (8th ed.) Citation

Besterfield. Total Quality Management. 3rd ed. Prentice Hall, 2003.