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00712cam a2200229 a 4500 |
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0000079585 |
| 005 |
20060628090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 1578512050
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| 090 |
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|a 658.812
|b REI
|e 2001
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| 100 |
1 |
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|a Reichheld
|h Frederick F
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| 245 |
1 |
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|a Loyalty rules!
|b how today's leaders build lasting relationship
|c Frederick F. Reichheld
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| 260 |
0 |
0 |
|a Boston
|b Harvard Business School Press
|c 2001
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| 300 |
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|a xiii, 213 p.
|c 24 cm
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| 500 |
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|a Includes index
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| 650 |
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|a Leadership
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| 650 |
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|a Employee loyalty
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| 650 |
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|a Customer loyalty
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| 650 |
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|a Customer relations
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| 852 |
0 |
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|a 01
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| 999 |
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|a 0242334
|b KEMENTAH
|d BOOKS
|e Pusat Sumber Kepimpinan
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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