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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 0471423289
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|a 352.357
|b NIV
|e 2003
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| 100 |
1 |
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|a Niven
|h Paul R
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| 245 |
1 |
0 |
|a Balanced scorecard step-by-step for government and nonprofit agencies
|c Paul R. Niven
|
| 260 |
0 |
0 |
|a New Jersey
|b Wiley
|c 2003
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| 300 |
0 |
0 |
|a xiv, 305 p.
|b ill.
|c 24 cm
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| 500 |
0 |
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|a Includes bibliographical references and index
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| 650 |
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|a Administrative agencies
|x Management
|x Evaluation
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| 650 |
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|a Benchmarking (Management)
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| 650 |
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|a Total quality management in government
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| 650 |
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|a Nonprofit organizations
|x Management
|x Evaluation
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| 852 |
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