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00635cam a2200205 a 4500 |
| 001 |
0000080751 |
| 005 |
20060706090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
0 |
|a 0793188237
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| 090 |
0 |
0 |
|a 658.812
|b GRO
|e 2004
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| 100 |
1 |
0 |
|a Gross
|h T. Scott
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| 245 |
0 |
0 |
|a Positively outrageous service
|b how to delight and astound your customers and win them for life
|c T. Scott Gross
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| 250 |
0 |
0 |
|a 2nd ed
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| 260 |
0 |
0 |
|a Chicago
|b Dearborn Trade Publishing
|c 2004
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| 300 |
0 |
0 |
|a xii, 211 p.
|c 24 cm
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| 500 |
0 |
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|a Includes index
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| 650 |
0 |
0 |
|a Customer services
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| 852 |
0 |
0 |
|a 01
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| 999 |
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|a 0244243
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
|