APA (7th ed.) Citation

Cava. (2004). Dealing with difficult people: How to deal with nasty customers, demanding bosses, and annoying co-workers (Revised edition.). Firefly Books.

Chicago Style (17th ed.) Citation

Cava. Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses, and Annoying Co-workers. Revised edition. Buffalo, N.Y: Firefly Books, 2004.

MLA (8th ed.) Citation

Cava. Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses, and Annoying Co-workers. Revised edition. Firefly Books, 2004.