Dealing with difficult people how to deal with nasty customers, demanding bosses, and annoying co-workers

Dealing with difficult people how to deal with nasty customers, demanding bosses, and annoying co-workers

Bibliographic Details
Main Author: Cava
Format: Book
Language:English
Published: Buffalo, N.Y. Firefly Books 2004
Edition:Revised edition
Subjects:
Interpersonal conflict
Work > Psychological aspects
Interpersonal communication
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245 1 0 |a Dealing with difficult people  |b how to deal with nasty customers, demanding bosses, and annoying co-workers  |c Roberta Cava 
250 0 0 |a Revised edition 
260 0 0 |a Buffalo, N.Y.  |b Firefly Books  |c 2004 
300 0 0 |a viii, 224 p.  |c 23 cm 
500 0 0 |a Includes bibliographical references and index 
650 0 0 |a Interpersonal conflict 
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