Barlow & Stewart. (2004). Branded customer service: The new competitive edge. Berrett-Koehler.
Chicago Style (17th ed.) CitationBarlow and Stewart. Branded Customer Service: The New Competitive Edge. San Francisco: Berrett-Koehler, 2004.
MLA (8th ed.) CitationBarlow and Stewart. Branded Customer Service: The New Competitive Edge. Berrett-Koehler, 2004.
Warning: These citations may not always be 100% accurate.