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00758cam a2200229 a 4500 |
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20070126090000.0 |
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|a mod
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|a eng
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|a 1591393248
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|a 658.812
|b REI
|e 2001
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| 100 |
1 |
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|a Reichheld
|h Frederick F
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| 245 |
1 |
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|a Loyalty rules
|b how today's leaders build lasting relationships
|c Frederick F. Reichheld
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| 260 |
0 |
0 |
|a Boston
|b Havard Business School Press
|c 2001
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| 300 |
0 |
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|a xiii, 213 p.
|c 24 cm
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| 500 |
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|a Includes index
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| 650 |
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|a Customer relations
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| 650 |
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|a Employee loyalty
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| 650 |
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|a Customer loyalty
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|a 01
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|b MAWILLA II
|d BOOKS
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