Converting customer value : from retention to profit
| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New Jersey
John Wiley & Sons, Ltd.
2006
|
| Subjects: |
| Item Description: | Includes bibliographical references and index |
|---|---|
| Physical Description: | xxviii, 388 p. ill. 24 cm |
| ISBN: | 9780470016343 |