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0000084092 |
| 005 |
20070212090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
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|a 9780470016343
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| 090 |
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|a 658.812
|b CON
|e 2006
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| 245 |
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|a Converting customer value : from retention to profit
|c John A. Murphy...(et al)
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| 260 |
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|a New Jersey
|b John Wiley & Sons, Ltd.
|c 2006
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| 300 |
0 |
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|a xxviii, 388 p.
|b ill.
|c 24 cm
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| 500 |
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|a Includes bibliographical references and index
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| 650 |
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|a Customer relations
|x Management
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| 650 |
0 |
0 |
|a Relationship marketing
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| 650 |
0 |
0 |
|a Business planning
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| 700 |
1 |
1 |
|a Murphy
|h John A.
|y 1948-
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| 852 |
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|a 01
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| 999 |
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|a 0252051
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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