APA (7th ed.) Citation

Arussy. (2005). Passionate and profitable: Why customer strategies fail and ten steps to do them right. John Wiley & Sons, Inc.

Chicago Style (17th ed.) Citation

Arussy. Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right. New Jersey: John Wiley & Sons, Inc, 2005.

MLA (8th ed.) Citation

Arussy. Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right. John Wiley & Sons, Inc, 2005.