Silberman & Hansburg. (2005). How to bring out the better side of difficult people: Leader's guide. Pfeiffer.
Chicago Style (17th ed.) CitationSilberman and Hansburg. How to Bring Out the Better Side of Difficult People: Leader's Guide. San Francisco: Pfeiffer, 2005.
MLA (8th ed.) CitationSilberman and Hansburg. How to Bring Out the Better Side of Difficult People: Leader's Guide. Pfeiffer, 2005.
Warning: These citations may not always be 100% accurate.