El-Shamy. (2005). Role play made easy: 25 structured rehearsals for managing problem situations and dealing with difficult people. Pfeiffer.
Chicago Style (17th ed.) CitationEl-Shamy. Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing with Difficult People. San Francisco: Pfeiffer, 2005.
MLA (8th ed.) CitationEl-Shamy. Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing with Difficult People. Pfeiffer, 2005.
Warning: These citations may not always be 100% accurate.