APA (7th ed.) Citation

Johnston & Clark. (2005). Service operations management: Improving service delivery. FT/Prentice Hall.

Chicago Style (17th ed.) Citation

Johnston and Clark. Service Operations Management: Improving Service Delivery. Harlow, England: FT/Prentice Hall, 2005.

MLA (8th ed.) Citation

Johnston and Clark. Service Operations Management: Improving Service Delivery. FT/Prentice Hall, 2005.

Warning: These citations may not always be 100% accurate.