Service operations management improving service delivery
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Harlow, England
FT/Prentice Hall
2005
|
| Subjects: |
| Item Description: | Includes bibliographical references and index |
|---|---|
| Physical Description: | xix, 496 p. ill. 25 cm |
| ISBN: | 0273683675 |