APA (7th ed.) Citation

Heppell. (2006). Five star service one star budget: How to create magic moments for your customers that get you noticed, remembered and referred. Pearson.

Chicago Style (17th ed.) Citation

Heppell. Five Star Service One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred. England: Pearson, 2006.

MLA (8th ed.) Citation

Heppell. Five Star Service One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred. Pearson, 2006.