APA (7th ed.) Citation

Goetsch. (1997). Introduction to total quality: Quality management for production, processing and services (2nd. ed.). Prentice-Hall.

Chicago Style (17th ed.) Citation

Goetsch. Introduction to Total Quality: Quality Management for Production, Processing and Services. 2nd. ed. New Jersey: Prentice-Hall, 1997.

MLA (8th ed.) Citation

Goetsch. Introduction to Total Quality: Quality Management for Production, Processing and Services. 2nd. ed. Prentice-Hall, 1997.