APA (7th ed.) Citation

Crosby. (1984). Quality without tears the art of Hassle-free management. Mcgraw-Hill Inc.

Chicago Style (17th ed.) Citation

Crosby. Quality Without Tears the Art of Hassle-free Management. New York: Mcgraw-Hill Inc, 1984.

MLA (8th ed.) Citation

Crosby. Quality Without Tears the Art of Hassle-free Management. Mcgraw-Hill Inc, 1984.