Crosby. (1984). Quality without tears the art of Hassle-free management. Mcgraw-Hill Inc.
Chicago Style (17th ed.) CitationCrosby. Quality Without Tears the Art of Hassle-free Management. New York: Mcgraw-Hill Inc, 1984.
MLA (8th ed.) CitationCrosby. Quality Without Tears the Art of Hassle-free Management. Mcgraw-Hill Inc, 1984.
Warning: These citations may not always be 100% accurate.