APA (7th ed.) Citation

Todaro & Smith. (2006). Training library staff and volunteers to provide extraordinary customer service. Neal-Schuman Publishers.

Chicago Style (17th ed.) Citation

Todaro and Smith. Training Library Staff and Volunteers to Provide Extraordinary Customer Service. New York: Neal-Schuman Publishers, 2006.

MLA (8th ed.) Citation

Todaro and Smith. Training Library Staff and Volunteers to Provide Extraordinary Customer Service. Neal-Schuman Publishers, 2006.