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00826cam a2200241 a 4500 |
| 001 |
0000097094 |
| 005 |
20080604090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
0 |
|a 1856045994
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| 020 |
0 |
0 |
|a 9781856045995
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| 090 |
0 |
0 |
|a 020.7155
|b TOD
|c f
|e 2006
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| 100 |
1 |
0 |
|a Todaro
|h Julie Beth.
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| 245 |
1 |
0 |
|a Training library staff and volunteers to provide extraordinary customer service
|c by Julie Todaro and Mark L. Smith.
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| 260 |
0 |
0 |
|a New York
|b Neal-Schuman Publishers
|c c2006.
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| 300 |
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|a viii, 160 p.
|c 28 cm.
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| 504 |
0 |
0 |
|a Includes bibliographical references and index.
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| 650 |
0 |
0 |
|a Public services (Libraries)
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| 650 |
0 |
0 |
|a Library employees
|x In-service training.
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| 650 |
0 |
0 |
|a Customer services.
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| 700 |
1 |
1 |
|a Smith
|h Mark
|y 1956-
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| 852 |
0 |
0 |
|a 01
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| 999 |
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|a 0268095
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
|