APA (7th ed.) Citation

Jeston & Nelis. (2008). Business process management: Practical guidelines to successful implementations (2nd ed.). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Jeston and Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Oxford: Butterworth-Heinemann, 2008.

MLA (8th ed.) Citation

Jeston and Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Butterworth-Heinemann, 2008.

Warning: These citations may not always be 100% accurate.