APA (7th ed.) Citation

Smith Ralph F. (2007). Business process management and the balanced scorecard: Using processes as strategic drivers. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Smith Ralph F. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers. New Jersey: John Wiley & Sons, 2007.

MLA (8th ed.) Citation

Smith Ralph F. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers. John Wiley & Sons, 2007.