APA (7th ed.) Citation

Oakland. (2003). Total quality management: Text with cases (3rd ed.). Butterworth Heinemann.

Chicago Style (17th ed.) Citation

Oakland. Total Quality Management: Text with Cases. 3rd ed. Oxford: Butterworth Heinemann, 2003.

MLA (8th ed.) Citation

Oakland. Total Quality Management: Text with Cases. 3rd ed. Butterworth Heinemann, 2003.

Warning: These citations may not always be 100% accurate.