Patterson. (2005). Crucial confrontations: Tools for resolving broken promises, violated expectations, and bad behavior. McGraw-Hill.
Chicago Style (17th ed.) CitationPatterson. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw-Hill, 2005.
MLA (8th ed.) CitationPatterson. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. McGraw-Hill, 2005.
Warning: These citations may not always be 100% accurate.