APA (7th ed.) Citation

Patterson. (2005). Crucial confrontations: Tools for resolving broken promises, violated expectations, and bad behavior. McGraw-Hill.

Chicago Style (17th ed.) Citation

Patterson. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw-Hill, 2005.

MLA (8th ed.) Citation

Patterson. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. McGraw-Hill, 2005.

Warning: These citations may not always be 100% accurate.