Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill
2005
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| Subjects: |
| Physical Description: | xviii, 284 p. ill. 23 cm |
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| Bibliography: | Includes bibliographical references (p. 271-272) and index |
| ISBN: | 0071446370 0071446524 |