You can't win a fight with your client and 49 other rules for providing great service
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| Format: | Book |
| Language: | English |
| Published: |
New York
Harper Collins
2007
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| Edition: | 1st ed. |
| Subjects: |
| Physical Description: | ix,118 p. 19 cm |
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| ISBN: | 9780061228551 0061228559 |