Lovelock. (1988). Managing services: Marketing, operations and human resources. Prentice Hall.
Chicago Style (17th ed.) CitationLovelock. Managing Services: Marketing, Operations and Human Resources. New Jersey: Prentice Hall, 1988.
MLA (8th ed.) CitationLovelock. Managing Services: Marketing, Operations and Human Resources. Prentice Hall, 1988.
Warning: These citations may not always be 100% accurate.