APA (7th ed.) Citation

Robson. (1991). Continuous process improvement: Simplifying work flow systems. The Free Press.

Chicago Style (17th ed.) Citation

Robson. Continuous Process Improvement: Simplifying Work Flow Systems. New York: The Free Press, 1991.

MLA (8th ed.) Citation

Robson. Continuous Process Improvement: Simplifying Work Flow Systems. The Free Press, 1991.

Warning: These citations may not always be 100% accurate.