APA (7th ed.) Citation

Hinton, T., & Schaeffer, W. (1994). Customer-focused quality: What to do on Monday morning. Prentice-Hall.

Chicago Style (17th ed.) Citation

Hinton, Tom, and Wini Schaeffer. Customer-focused Quality: What to Do on Monday Morning. New Jersey: Prentice-Hall, 1994.

MLA (8th ed.) Citation

Hinton, Tom, and Wini Schaeffer. Customer-focused Quality: What to Do on Monday Morning. Prentice-Hall, 1994.