APA (7th ed.) Citation

Sasser, Hart, & Heskett. (1991). The service management course: Cases and readings. The Free Press.

Chicago Style (17th ed.) Citation

Sasser, Hart, and Heskett. The Service Management Course: Cases and Readings. New York: The Free Press, 1991.

MLA (8th ed.) Citation

Sasser, et al. The Service Management Course: Cases and Readings. The Free Press, 1991.