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|a 0029140919
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|a 658
|b SAS
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| 100 |
1 |
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|a Sasser
|h W. Earl
|
| 245 |
1 |
4 |
|a The service management course
|b cases and readings
|c W. Earl Sasser...[et al.]
|
| 260 |
0 |
0 |
|a New York
|b The Free Press
|c 1991
|
| 300 |
|
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|a x, 977p.
|b ill.
|c 24cm
|
| 650 |
0 |
0 |
|a Service industries
|x Management
|x Case studies
|
| 700 |
1 |
1 |
|a Hart
|h Christopher W.L.
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| 700 |
1 |
1 |
|a Heskett
|h James L.
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| 999 |
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| 999 |
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|a 0000000774
|b MTAT
|d BOOKS
|e Umum
|f MTAT
|j AVAILABLE
|p 1
|q GOOD CONDITION
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