The service management course cases and readings

The service management course cases and readings

Bibliographic Details
Main Author:	Sasser
Other Authors:	Hart, Heskett
Format:	Book
Language:	English
Published:	New York The Free Press 1991
Subjects:	Service industries > Management > Case studies

Similar Items

Cases in total quality management manufacturing and services
by: Heizer
Published: (1998)

Malaysian management cases
Published: (1999)

Malaysian business management cases
Published: (1999)

Malaysian management cases teaching guide
Published: (1999)

Quality a critical introduction
by: Beckford
Published: (1998)

Best practices building your business with customer-focused solutions
by: Hiebeler
Published: (1998)

Case studies in performance management a guide from the experts
Published: (2006)

Total quality service how organizations use it to create a competitive advantage
by: Brown 1946-
Published: (1992)

Management control systems
by: Anthony Robert Newton
Published: (1989)

Strategic management : competitiveness and globalization
by: Hitt
Published: (1996)

Management and organizational development the path from XA to YB
by: Argyris
Published: (1971)

Managing behavior in organizations text, cases, readings
Published: (1983)

Managing in the global business environment
by: Eaker
Published: (1998)

Managing environmental issues a case book
by: Buchholz
Published: (1992)

Strategic management building and sustaining competitive advantage
by: Pitts
Published: (2003)

Strategic management building and sustaining competitive advantage
by: Pitts
Published: (2000)

Management control systems
by: Anthony
Published: (2003)

Management control systems
by: Anthony
Published: (2001)

Strategic management cases
by: Grigsby,David W
Published: (1993)

Project management success stories lessons of project leaders
by: Laufer
Published: (2000)

China CEO a case guide for business leaders in China
by: Fernandez
Published: (2007)

Global impact
by: Odenwald
Published: (1996)

Corporate management styles case study of Malaysian companies
by: Norsaidatul Akmar Mazelan
Published: (2000)

Performance without compromise how Emerson consistently achieves winning results
by: Knight
Published: (2005)

In search of European excellence the 10 key strategies of Europe's top companies
by: Heller
Published: (1997)

MARKETING MANAGEMENT : AN ASIAN PERSPECTIVE
by: Kotler, Philip, et al.
Published: (2009)

Toyota supply chain management a strategic approach to the principles of Toyota's renowned system
by: Iyer
Published: (2009)

Total quality management text, cases and reading
by: Ross
Published: (2000)

Total quality management Text,cases and readings
by: Ross Dr
Published: (1993)

Policy making and executive action
by: THOMAS
Published: (1877)

Provisions on discipline - the employment Act, 1955
by: Lee Hock Sun
Published: (1995)

International management managing across borders and cultures
by: Deresky
Published: (2006)

Toyota culture the heart and soul of the Toyota way
by: Liker
Published: (2008)

Principles of quality costs principles, implementations and use
by: Campanella
Published: (1999)

Making change stick
Published: (2008)

The little book of cases in hospitality management stories from industry practitioners
by: Tesone
Published: (2005)

Managing difficult people
Published: (2008)

Management control systems performance measurement, evaluation, and incentives
by: Merchant
Published: (2007)

Malaysian management cases
Published: (1992)

Malaysian management cases
Published: (1990)

Cannot write session to /tmp/vufind_sessions/sess_unlc524om5a6qkk35mvnmvp3s4