APA (7th ed.) Citation

West,Bruce. (1993). Don't get mad.Write!: How to write effective letters of complaint. Kogen Page.

Chicago Style (17th ed.) Citation

West,Bruce. Don't Get Mad.Write!: How to Write Effective Letters of Complaint. Great Britain: Kogen Page, 1993.

MLA (8th ed.) Citation

West,Bruce. Don't Get Mad.Write!: How to Write Effective Letters of Complaint. Kogen Page, 1993.