APA (7th ed.) Citation

Hernon & Whitman. (2009). Delivering satisfaction and service quality: A customer-based approach for libraries. Indiana Publishing.

Chicago Style (17th ed.) Citation

Hernon and Whitman. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries. New Delhi: Indiana Publishing, 2009.

MLA (8th ed.) Citation

Hernon and Whitman. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries. Indiana Publishing, 2009.

Warning: These citations may not always be 100% accurate.