Managing customer value creating quality and service that customer can see
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York
The Free Press
1994
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| Subjects: |
| Item Description: | Includes bibliographical references and indexes |
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| Physical Description: | xxii,424p. ill. 23.5cm |
| ISBN: | 0029110459 |