APA (7th ed.) Citation

Schmenner, R. W. (1995). Service operations management. Prentice Hall.

Chicago Style (17th ed.) Citation

Schmenner, Roger W. Service Operations Management. New Jersey: Prentice Hall, 1995.

MLA (8th ed.) Citation

Schmenner, Roger W. Service Operations Management. Prentice Hall, 1995.

Warning: These citations may not always be 100% accurate.