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00717cam a2200217 a 4500 |
| 001 |
0000114366 |
| 005 |
20090724090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
0 |
|a 0875843336
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| 090 |
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|a 658.812
|b KEE
|c 1993
|
| 245 |
0 |
0 |
|a Keeping customers
|c edited with an introduction by John J. Sviokla, Benson P. Shapiro
|
| 260 |
0 |
0 |
|a Boston
|b The Havard Business Review Book
|c 1993
|
| 300 |
0 |
0 |
|a xx,384p.
|c 24cm
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| 500 |
0 |
0 |
|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Customer service
|x United States
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|x United States
|
| 700 |
1 |
0 |
|a Sviokla, John J.
|
| 700 |
1 |
0 |
|a Shapiro, Benson P.
|
| 852 |
0 |
0 |
|a 01
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| 999 |
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|a 4000000126
|b KD Pelandok
|d BOOKS
|e Umum
|f KD PELANDOK
|j AVAILABLE
|q GOOD CONDITION
|