APA (7th ed.) Citation

Silvester & Ahmed. (2008). Living service: How to deliver the service of the future today. FT Prentice Hall.

Chicago Style (17th ed.) Citation

Silvester and Ahmed. Living Service: How to Deliver the Service of the Future Today. Harlow, England New York: FT Prentice Hall, 2008.

MLA (8th ed.) Citation

Silvester and Ahmed. Living Service: How to Deliver the Service of the Future Today. FT Prentice Hall, 2008.