Living service how to deliver the service of the future today
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Harlow, England New York
FT Prentice Hall
2008
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| Subjects: |
| Physical Description: | xiv, 162 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references (p. 153-155) and index |
| ISBN: | 9780273715351 (alk. paper) |