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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 9780273715351 (alk. paper)
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| 090 |
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|a 658.12
|b SIL
|e 2008
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| 100 |
1 |
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|a Silvester
|h Marc
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| 245 |
1 |
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|a Living service
|b how to deliver the service of the future today
|c Marc Silvester and Mohi Ahmed
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| 260 |
0 |
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|a Harlow, England
|a New York
|b FT Prentice Hall
|c 2008
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| 300 |
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|a xiv, 162 p.
|b ill.
|c 24 cm
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| 504 |
0 |
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|a Includes bibliographical references (p. 153-155) and index
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| 650 |
0 |
0 |
|a Customer services
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| 650 |
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|a Service industries
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| 700 |
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|a Ahmed
|h Mohi
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| 852 |
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|a 01
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| 999 |
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|a 0277729
|b 1 BGD
|d BOOKS
|e Umum
|f 1 BGD
|j AVAILABLE
|q GOOD CONDITION
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