Living service how to deliver the service of the future today

Living service how to deliver the service of the future today

Bibliographic Details
Main Author:	Silvester
Other Authors:	Ahmed
Format:	Book
Language:	English
Published:	Harlow, England New York FT Prentice Hall 2008
Subjects:	Customer services Service industries

Similar Items

Delivering quality service balancing customer perceptions and expectations
by: Zeithaml
Published: (1990)

Services marketing managing the service value chain
by: Bruhn
Published: (2006)

Winning the service game
by: Schneider, Benjamin
Published: (1995)

Customer service trainer's guide
by: Carter
Published: (1994)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Delivering knock your socks off service
by: Anderson
Published: (1998)

Customer services for dummies
by: Leland
Published: (2006)

A customer perception and satisfaction survey for a fresh ration supply system by royal service corps
by: Muhamad Fadzly Bin Abd Kadir
Published: (2008)

Positively outrageous service
by: Gross
Published: (1991)

Excellent customer service trainer resource pack
by: STUBBS
Published: (1997)

Positively outrageous service how to delight and astound your customers and win them for life
by: Gross
Published: (2004)

Customer service skills and concepts for business
by: Lucas
Published: (1996)

Monitoring, measuring and managing customer service
by: Goodman
Published: (2000)

'A study on the service performance of "on-call-maintenance services" by DiGiCITY (M) Sdn Bhd.' / Mohd Izral Mohd Nazir
by: Mohd Nazir, Mohd Izral
Published: (2002)

Service success! lessons from a leader on how to turn around a service business
by: Kaplan
Published: (1994)

Service leadership the quest for competitive advantage
by: Gronfeldt
Published: (2006)

Good service is god business 7 simple strategies for success
by: DEVRYE
Published: (1994)

Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
by: Rahmat, Abdul Khabir
Published: (2018)

The big book of customer service training games quick, fun activities for training customer services reps, salespeople, and anyone else who deals with customers
by: Carlaw
Published: (1999)

A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya
by: Ahmad Budaya, Kartini Afiqah
Published: (2015)

A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
by: Omar, Normayanti
Published: (2001)

Total quality service a simplified approach to using the Baldrige Award criteria
by: Kessler
Published: (1995)

Service operations management improving service delivery
by: Johnston
Published: (2005)

Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun
by: Harun, Hashidah
Published: (2009)

Customers' satisfaction towards counter service of record and pensin directorate
by: Abdul Rahim bin Musa
Published: (2011)

Managing services Marketing, operations and hu n resources
by: Lovelock
Published: (1992)

Branded customer service the new competitive edge
by: Barlow
Published: (2004)

The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee
by: Mohd Azlee, Mohamad Amirul Zharif
Published: (2014)

The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
by: Abu Bakar, Azwani
Published: (2010)

The essence of services marketing
by: Payne
Published: (1993)

Service operations management
by: Schmenner, Roger W.
Published: (1995)

Service management and operations
Published: (2000)

Service management and operations
Published: (2000)

Customer satisfaction towards service quality of Army Transport (B vehicle)
by: Hazmy bin Hassan
Published: (2018)

Customer service games for training
by: Robert-Phelps
Published: (2000)

Managing services marketing, operations and human resources
by: Lovelock
Published: (1988)

Total quality service how organizations use it to create a competitive advantage
by: Brown 1946-
Published: (1992)

Best practices in customer service
Published: (1999)

Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh
by: Mohd. Noh, Norfa Dila
Published: (2001)

Quality sustaining customer service
by: taylor
Published: (1993)

Cannot write session to /tmp/vufind_sessions/sess_edgdbflpnaarvhjsimikrkdo3n