The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill
c2008
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| Subjects: |
| Physical Description: | xvi, 284 p. ill. (some col.) 23 cm |
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| Bibliography: | Includes bibliographical references (p. 265-271) and index |
| ISBN: | 9780071548335 (hbk) 0071548335 (hbk) |