|
|
|
|
| LEADER |
00875cam a2200241 a 4500 |
| 001 |
0000115437 |
| 005 |
20090910090000.0 |
| 040 |
|
|
|a mod
|
| 041 |
|
|
|a eng
|
| 020 |
0 |
0 |
|a 9780071548335 (hbk)
|
| 020 |
0 |
0 |
|a 0071548335 (hbk)
|
| 090 |
0 |
0 |
|a 658.4092
|b MIC
|e 2008
|
| 100 |
1 |
0 |
|a Michelli
|h Joseph A.
|y 1960
|
| 245 |
1 |
4 |
|a The new gold standard
|b 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
|c Joseph A. Michelli
|
| 260 |
0 |
0 |
|a New York
|b McGraw-Hill
|c c2008
|
| 300 |
|
|
|a xvi, 284 p.
|b ill. (some col.)
|c 23 cm
|
| 504 |
0 |
0 |
|a Includes bibliographical references (p. 265-271) and index
|
| 610 |
0 |
0 |
|a Ritz-Carlton Hotels (Firm)
|x Management
|x Case studies
|
| 650 |
0 |
0 |
|a Corporate culture
|
| 650 |
0 |
0 |
|a Total quality management
|
| 650 |
0 |
0 |
|a Leadership
|
| 852 |
0 |
0 |
|a 01
|
| 999 |
|
|
|a 0278274
|b IPDA
|d BOOKS
|e Umum
|f IPDA
|j AVAILABLE
|q GOOD CONDITION
|