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20110113090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 9833831540
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| 090 |
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|a 658.8/12
|b McK
|c 2010
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| 100 |
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|a Mckain
|h Scott
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| 245 |
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|a What customers really want : how to bridge the gap between what your organization offers and what tuor clients crave
|b Scott Mckain
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| 260 |
0 |
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|a Dvantage Quest Publicatins
|b Petaling Jaya
|c 2010
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| 300 |
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|a xxviii, 195 p, ; 24 cm
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| 504 |
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|a Includes bibliographical references
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| 650 |
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|a Relationship Marketing
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| 650 |
0 |
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|a Marketing- Psychological aspect
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| 650 |
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|a Customer service-management
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| 999 |
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|a B004367
|b STRIDE
|d BOOKS
|e Umum
|f STRIDE
|j AVAILABLE
|q GOOD CONDITION
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